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FAQs



Login & Password

I am an investor who already owns Thrivent mutual funds. How do I establish online access on ThriventFunds.com?

  1. On the homepage, select the “Log in” button in the top-right corner of the screen. 
  2. On the login screen, select the “Set Up Online Access For An Existing Account” link.
  3. Enter your Thrivent mutual fund account number, your Social Security Number or Tax Identification Number, and your ZIP Code.
  4. Select the “Continue” button.
  5. On the Disclaimer page, verify you’ve read and understand the disclaimer.
  6. Select the “Continue” button.
  7. On the Establish User ID page, follow the instructions to create a User ID and password.
  8. Select the “Login” button. 
  9. On the Establish Personal Security page, select a security image and create a phrase. Then select three security questions and provide an answer for each one.
  10. Select the “Submit” button.
  11. On the Personal Security Confirmation page review the information you provided.
  12. Select the “Continue” button. You’ll be taken to your Portfolio page.

Where can I find my Thrivent mutual fund account number?

You may find your account number on any Account Activity Confirmations you’ve received after setting up your online account. It may also be found on your quarterly statement.

What rules should I follow when creating a user ID?

  • Your user ID must be between 8 and 20 characters, and isn’t case sensitive.
  • It must include at least 1 number and 1 letter.
  • It can’t contain blank spaces.
  • It can’t include the following special characters: @ ! # $ % > < ^ / " * 
  • You can’t use your Social Security Number, Thrivent mutual fund account number or email address as a user ID. 

What rules should I follow when creating a password?

  • Your password must be between 8 and 20 characters and isn’t case sensitive. 
  • It must include at least 1 number and 1 letter.
  • It can include the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
  • It must be different than your user ID.
  • It can’t contain more than three of the same character in a row.

What if I forgot my user ID? 

  1. Go to the Login page and select the “Forgot User ID” link.
  2. On the Recover User ID page, enter your Thrivent mutual fund account number, your Social Security Number or Tax Identification Number, and your ZIP Code.
  3. Enter your password.
  4. Select the “Submit” button.
  5. The User ID Confirmation page will provide your user ID. Select the “Continue” button to go to your portfolio.

What if I forgot my password?

  1. Go to the Login page and enter your user ID.
  2. Select the “Login” button.
  3. On the Personal Security page, select the “Forgot Password” link.
  4. On the Security Questions page, answer the security questions.
  5. Enter your Thrivent account number on the Forgot Password page. 
  6. Select the “Continue” button.
  7. Enter a new password on the Reset Password page.

Note: Passwords must comply with the following rules and are not case sensitive.

  • Your password must be between 8 and 20 characters and isn’t case sensitive. 
  • It must include at least 1 number and 1 letter.
  • It can include the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
  • It must be different than your user ID.
  • It can’t contain more than three of the same character in a row.

If you need assistance, you may also call Customer Support at 800-847-4836. 

What if my login request fails and my account access is locked?

If your account access is locked, call Customer Support at 800-847-4836 and say "thriventfunds.com" when prompted. 

Customer Support is available to help with your login issues Monday through Friday, 8 a.m. to 6 p.m. Central time. 

How do I change my password?

  1. Log in to your online account.
  2. Go to the My Profile page and under Security Settings, select the “Update Settings” link.
  3. On the Update Security Profile page, select the “Edit” icon next to your masked password.
  4. Enter your current password then enter your new password and verify it.
  5. Select the “Submit” button.

Note: Passwords must comply with the following rules.

  • Your password must be between 8 and 20 characters and isn’t case sensitive.
  • It must include at least 1 number and 1 letter.
  • It can include the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
  • It must be different than your user ID.
  • It can’t contain more than three of the same character in a row.

How do I change my user ID? 

  1. Log in to your online account.
  2. Go to the My Profile page and under Security Settings, select the
  3. “Update Settings” link.
  4. On the Update Security Profile page, select the “Edit” icon next to your user ID.
  5. Enter your current password in the password field.
  6. Enter your new user ID in the New User ID field. 6. Select the “Submit” button. You’ll receive confirmation that your user ID has been updated.

Note: Your user ID must comply with the following rules.

  • Your user ID must be between 8 and 20 characters, and isn’t case sensitive.
  • It must include at least 1 number and 1 letter.
  • It can’t contain blank spaces.
  • It can’t include the following special characters: @ ! # $ % > < ^ / " *
  • You can’t use your Social Security Number, Thrivent account number or email address as a user ID. 

How do I change my security questions and answers?

  1. Log in to your online account.
  2. Go to the My Profile page and under Security Settings, select the “Update Settings” link.
  3. On the Update Security Profile page, select the “Edit” icon next to the questions and answers you’d like to change.
  4. Select new questions.
  5. Enter the new answers and verify them. Security answers aren’t case sensitive.
  6. Select the “Submit” button.

How do I change my security image?

  1. Log in to your online account.
  2. Go to the My Profile page and under Security Settings, select the “Update Settings” link.
  3. On the Update Security Profile page, select the “Edit” icon next to your security image.
  4. From the panel of images, make a new selection.
  5. Enter a new phrase.
  6. Select the “Submit” button.