SUPPORT

Login & password FAQs

I am an investor who already owns Thrivent Mutual Funds. How do I establish online access on thriventfunds.com?

On the homepage, select the "Log In" button in the top-right corner of the screen.
On the login screen, select the "Set Up Online Access For An Existing Account" link.
Enter your Social Security Number or Tax Identification Number, your Thrivent mutual fund account number, and your ZIP Code.
Select the "Continue" button.
On the Establish User ID page, follow the instructions to create a User ID and password.
Select the "Login" button.
On the Verify Your Identity page, click the "How do you want to be verified?" link.
Select either text or email as the method to deliver your verification code.
If text is selected, enter the cell phone number that should receive the text. If email is selected, enter the email address that should receive the email.
Click the "Send Code" button.
Enter the code and click the "Verify Code" button.
If you are on your personal computer and would like to register it so you do not need to enter the verification code on login, check the box under Remember This Computer and click the "Submit" button.
On the Confirmation page review the information you provided.
Select the "Continue" button. You’ll be taken Online Access Agreement Disclaimer page.
On the Disclaimer page, verify you’ve read and understand the disclaimer.
Select the "Continue" button. You’ll be taken to your Portfolio page.

Where can I find my Thrivent mutual fund account number?

You may find your account number on any Account Activity Confirmations you’ve received after setting up your online account. It may also be found on your quarterly statement. To access your Account Activity Confirmations or Statements, select the "Log in" button in the top-right corner of the screen.

What rules should I follow when creating a user ID?

Your user ID must be between 8 and 20 characters, and isn't case sensitive.
It must include at least 1 number and 1 letter.
It can't contain blank spaces.
It can't include the following special characters: @ ! # $ % > < ^ / " *
You can't use your Social Security Number, Thrivent mutual fund account number or email address as a user ID.

What rules should I follow when creating a password?

Your password must be between 8 and 20 characters and isn't case sensitive.
It must include at least 1 number and 1 letter.
It can include the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
It must be different than your user ID.
It can't contain more than three of the same character in a row.

What if I forgot my user ID?

Go to the Login page and select the "Forgot User ID" link.
On the Recover User ID page, enter your Social Security Number or Tax Identification Number, your Thrivent mutual fund account number, and your ZIP Code.
Enter your password.
Select the "Submit" button.
The User ID Confirmation page will provide your user ID. Select the "Continue" button to go to your portfolio.

What if I forgot my password?

Go to the Login page and enter your user ID.
Select the “Forgot Password."
On the Setup your online access page, enter your Social Security Number or Tax Identification Number, your Thrivent mutual fund account number, and your ZIP Code.
Select the "Continue" button.
On the Verify Your Identity page, Select a delivery method.
It will display your previously set up cell phone number that should receive the text. If email was previously set up, the email address displays that should receive the email.
Select "Send Code."
Enter the code and click the "Verify Code" button.
If you are on your personal computer and would like to register it so you do not need to enter the verification code on login, check the box under Remember This Computer and click the "Submit" button.
Enter a new password on the Reset Password page.
Select "Log In."
The Establish Personal Security Confirmation page will confirm Password update. Select the "Continue" button to go to your portfolio.

Note: Passwords must comply with the following rules and are not case sensitive.

Your password must be between 8 and 20 characters and isn’t case sensitive.
It must include at least 1 number and 1 letter.
It can include the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
It must be different than your user ID.
It can’t contain more than three of the same character in a row.

If you need assistance, you may also call Customer Support at 800-847-4836 and say "mutual funds" for faster service.

What if my login request fails and my account access is locked?

If your account access is locked, call Customer Support at 800-847-4836 and say "mutual funds" when prompted.

There are multiple ways account access can be locked. Please inform Customer Support where in the login process you were when the error occurred (entering user ID and/or password or entering the verification code).

Customer Support is available to help with your login issues Monday through Friday, 7 a.m. to 6 p.m. Central time.

How do I change my password?

Log in to your online account.
Go to the My Profile page and under Security Settings, select the "Update Settings" link.
On the Update Security Profile page, select the "Edit" icon next to your masked password.
Enter your current password then enter your new password and verify it.
Select the "Submit" button.

Note: Passwords must comply with the following rules.

Your password must be between 8 and 20 characters and isn’t case sensitive.
It must include at least 1 number and 1 letter.
It can include the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
It must be different than your user ID.
It can’t contain more than three of the same character in a row.

How do I change my user ID?

Log in to your online account.
Go to the My Profile page and under Security Settings, select the "Update Settings" link.
On the Update Security Profile page, select the "Edit" icon next to your user ID.
Enter your current password in the password field.
Enter your new user ID in the New User ID field. 6. Select the "Submit" button. You’ll receive confirmation that your user ID has been updated.

Note: Your user ID must comply with the following rules.

Your user ID must be between 8 and 20 characters and isn't case sensitive.
It must include at least 1 number and 1 letter.
It can't contain blank spaces.
It can't include the following special characters: @ ! # $ % > < ^ / " *
You can't use your Social Security Number, Thrivent account number or email address as a user ID.

How do I change my verification code delivery method?

Log in to your online account.
Go to the My Profile page and under Security Settings, select the “Update Settings” link.
To add a delivery method:
a. On the Update Security Profile page, select ‘add another delivery method’ link.
b. Select a new delivery method.
c. Enter the verification code and verify. Select the “Submit” button.
To remove a delivery method:
a. On the Update Security Profile page, select the “Remove” link next to the delivery method you’d like to remove.
b. Select “Continue”, then “Submit” button.
Please note that there must be one delivery method on file. Please add the new method before deleting the existing one.