MUTUAL FUND FOCUS
01/30/2024
01/30/2024
Thrivent strives to deliver best-in-class service to our clients, which is why we’re proud to announce our recent recognition as a winner for the fourth consecutive year of the DALBAR Mutual Fund Service Award.
Thrivent was one of seven firms that received the award for delivering quality telephone service to mutual fund shareholders in 2023. “The excellent service that our Mutual Fund Operations team provides to our clients is important to the success of our fund complex,” said Mike Kremenak, president of Thrivent Mutual Funds.
Thrivent ranked third out of 21 mutual fund firms.
“Exceptional customer service is not just a business strategy; it’s a commitment to building lasting relationships," said Shelley-Ann Eramo, Director at DALBAR, Inc. “At the heart of these firms’ success lies a relentless dedication to understanding and exceeding customer expectations—because they recognize that great service is not just a transaction; it’s the cornerstone of enduring partnerships and sustainable growth.”
The winners of the DALBAR Service Awards are determined through an impartial and meticulous audit utilizing DALBAR’s cutting-edge measurement techniques and technology. This comprehensive evaluation of contact centers pinpointed those demonstrating unparalleled excellence.
DALBAR is an independent third-party expert, providing audits, evaluations, ratings and due diligence. DALBAR certifications are the mark of excellence in the financial services community.
2023 was Thrivent’s fourth year participating in the evaluation. “The achievement of the DALBAR certification for outstanding service is no small feat and I’m so proud of our team who continue to deliver high-quality service on every call,” said Erin Krawiecki, vice president, Contact Center.
“One of the few constants I continue to witness from our contact center was the team’s ability to rally together to provide a consistent, high-quality service to our callers,” said Andy Kellogg, vice president, Operations Development and Relations.
For more information about DALBAR Awards and other Customer Experience Audit programs, visit dalbar.com.
DALBAR, Inc. has a 46-year history and is recognized by the industry and government as an independent third-party expert in the business of providing audits, evaluations, ratings, and due diligence. DALBAR certifications are recognized as a mark of excellence in the financial services community.
The Thrivent Mutual Funds call center is part of Thrivent Financial Investor Services, Inc., the transfer agent for Thrivent Mutual Funds. Thrivent Financial Investor Services is a subsidiary of Thrivent.
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